Payment: We accept major credit cards such as Visa, Master, American Express, and Discover; we also accept PayPal.
Shipment: We usually ship out your item(s) within 3-5 business days after your payment is cleared. Customers can choose fedEx or US Postal Service when check out. For fedEx shipping, we offer fedEx ground, 3 Day Select, 2 Day Air, and Next Day shipment services for continental US customers. Order and payment have to be completed by 2:00 pm for UPS Next Day shipment.
US Postal Service Priority, Express, or First Class shipment service will be used for shipment to PO box, Alaska, Hawaii, APO, and FPO.
For the packaging tracking information, you can log in to your account to check the order status and tracking information if you created an account with us.
Shipping to a different address from your billing address: For customer security protection, we suggest you use your billing address as your shipping address. If you request us to ship to a different address from your billing address, we will need to verify that the shipping address is valid and authorized by the credit card holder. Due to the verification process, shipment may delay or order be cancelled if it could not be verified with the credit card holder.
US Postal Service Priority Int’l or Express Int’l will be used for all international shipment. International customers need to be aware that extra tariff and time may apply by your country custom in additional to the regular item price and shipping. Please contact your country’s custom for exact tax rate. The package tracking information for Express package is available upon request.
For international credit card payment where Address Verification Service (AVS) of your credit card is not supported, buyer’s identity may be verified prior to shipment, e. g. copy of credit card holder’s valid photo ID or passport may be requested before shipment.
Returns: Customer satisfaction is our top priority, and we try our best to improve our product quality and customer service. In case the item you received does not fit, or if you are not satisfied with the item you purchased, you can send it back for refund. Here below is our product return procedure:
- The Buyer must notify the Seller and return the item within 30 days after receipt of the item.
- Item must be returned in its original condition with labels, tags, etc. attached
- A 15% restock fee will be applied for items returned not in its original condition or beyond the 7 days period, and for all free shipping items.
- Returns may not be accepted if clothes worn or damaged
- Shipping and Handling charges cannot be refunded.
- The Buyer is responsible to send the item back to the Seller
- Refund will be made within 7 days after returned item is received.
Customers who need to exchange for a different size or item need to check our current listing and buy a new item, and returned the item purchased for refund.
We guarantee our product quality. In the event that you receive a wrong item or a defective product, you need to notify us immediately and we will send you a UPS shipping back label. You need to send the package back promptly after receive the label. Our quality control department will inspect the return package carefully. After verification of the wrong or defect item, we will refund the total of your payment. We will not assume any further responsibilities due to the mistake or product defect.
Wholesale: In order to become a reseller, you need to fax us your Reseller’s Permit, and sign in as a regular customer. The first time order amount has to be $300 or more to become a Reseller. All wholesale prices are FOB warehouse prices, and customers are responsible for shipping charges. Returns can be accepted upon Seller’s authorization and all returns have to be made in their original condition within 7 days after your receipt of the package.
Any questions? Please read our Questions and Answers page for frequently asked questions, or write us anytime at email@example.com. We are always ready to answer your questions to our best knowledge and will response promptly.