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FAQ HEADING_TITLE

 

Do you have minimum order quantity requirements?

How to place orders?

Do you offer discounts for volume ordering or bulk purchasing at one time?

Can I place orders if I am not a registered member of Calison?

How can I get tracking numbers for my orders and track the update status of my order?

What kind of payment method do you accept?

Can I fax my orders?  Do you have order form available?

Are all items on your website available?

Do you take special large quantity orders on the items listed on your website?

I have problem to check out with my computer, what shall I do?

How do you ship in the United States?  How to estimate the shipping rate?


Do you have minimum order quantity requirements?
 

No. there is no minimum order required  but we offer discount based on the quantities, please contact us for more information


How to place orders?

 

Follow the instructions below to place order:

  1. Submit your order online: simply browse our products at www.calisonusa.com and add items you want in the purchase order form. You will then be contacted.

  2. Via fax:  for your convenience, please  click here to download purchase  order form in PDF format.   Then fax the order form with your orders at 888-738-1688

  3. Via E-mail at sales@calisonusa.com


Do you offer discounts for volume ordering or bulk purchasing at one time?

 

Yes, we do.  Discount will be applied on orders exceeding certain amount for registered members. The more you buy the more discounts you will get.   


Can I place orders if I am not a registered member of Calison?

 

Yes, you can submit your orders  even if you are  not yet  a registered member of Calison. But it is strongly recommended that you take  the advantage of our membership program because you  will get discount on your  orders plus more benefits. 


How can I get tracking numbers for my orders and track the update status of my order?

 

To track the status of your orders  and order history or  get tracking numbers,  please  use this Order Status link at the end of each page. If your order has been shipped out, you will see a tracking number on the order form. Clicking on the tracking number will pop-up UPS (or other carriers) tracking window which tells you the update shipping status.


What kind of payment method do you accept?

 

Payment can be made to us using one of the following methods:

  • By Credit Card: Visa, MasterCard, Amex and Discover. Please Click here to download Purchase Order Agreement along with credit cardholder authorization form we have prepared for your convenience.
    Any attempt to use stolen credit cards or credit card numbers will be reported to the FBI or the RCMP. We will supply the authorities with information needed to prosecute the thief. 

  • Send us Money Order or Cashier's Check (payable to Calison Inc.) to our USA head office at:
    2447 Lee Avenue South El Monte CA 91733, USA 

  • For repeat customers, if we have already got your credit information on file, we will run the same credit card before your order is shipped unless otherwise requested or informed


Can I fax my orders?  Do you have order form available?
 

Yes, you can place orders via fax at 888-738-1688. For your convenience, PURCHASE ORDER FORM in  PDF format has been prepared for you to download.


Are all items on your website available?
 

We are making our effort to make sure all items listed on our website are in stock. please contact us first to make sure we have enough inventories for your order. In case of insufficient inventory, we will ship whatever is available and only charge you on items shipped. The rest of your order will be regarded as back order upon your request, otherwise, by default   you  will need to reorder the same items  if you want next time  when they are available.


Do you take special large quantity orders on the items listed on your website?
 

Yes, we do.  Please allow about 30 ~ 60 days to complete the order. 50% of the total invoice of the special order amount has to be pre-charged and non-refundable  as the deposit for special orders. Please contact us for more information or certain request  on  special orders  either by email, feedbacks on our website, or by phone and fax.


I have problem to check out with my computer, what shall I do?
 

In case you have problem to check out with your computer, please try the following:

  1. Make sure your browser Pop-Up setting does not block our website.

  2. Sign out and then sign in again.

  3. Restart your computer and try again

  4. Try  a different computer if available.

  5. Place order at a different time. Our  website server might be under  maintenance coincidentally at this time.

  6. If all mentioned above do not work, then please place orders via fax at 888-738-1688. For your convenience, PURCHASE ORDER FORM in  PDF format has been prepared for you to download.


How do you ship in the United States?  How to estimate the shipping rate?
 
  • We ship orders  via UPS or FedEx in domestic United States

  • Ship from location: Los Angeles, CA, United States, Zip Code: 91733

  • Shipping and handling costs are determined by the dollar amount of your order before taxes.   

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